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Common Problems & Solutions Minimize

Payment window is not coming up

Mac Safari

Uncheck the "Block Pop-Up Windows" found under the Safari menu in the top left corner of the screen.

Mac Firefox

Uncheck the "Block pop-up windows" option in the Firefox > Preferences menu, the Content tab.

PC Internet Explorer

Allow Pop-ups
  1. You can do this by going to the top menu and select Tools > Internet Options. Select the Privacy tab and uncheck "Turn on Pop-up Blocker."
  2. Or when you click on the payment button a bar will appear at the top of the page telling you a pop-up was blocked.  Right click on the bar to see the options and select "Always Allow Pop-ups for This Site..."

PC Firefox

Allow Pop-ups
  1. Uncheck the "Block pop-up windows" option in the Tools > Options menu under the Content tab.
  2. Or when you click on the payment button a bar will appear at the top of the page telling you a pop-up was blocked. Click the Options button on the right side of the bar.  Select "Allow pop-ups for"

Trouble Registering

You must have your new Customer and Account number to register.
Make certain you enter the Customer Number and Account Number in the correct fields.  They are in the reverse order on the screen compared to the bill.
Make certain the Account Number is correct by using the new bill.  If you have an old bill change your Account Number by adding one zero (0) to the front and dropping the last digit.
The password must be at least seven (7) characters long.

Trouble Logging In

Make sure you successfully register with the new system.  Accounts registered in the old system only will not be available in the new system.
The first time you log in you must use the verification code sent to you upon successful registration.  If you did not receive an email please see the "Did Not Receive a Verification Code" section.
Click the "Forgot Password?" link to receive a new password.  You can change the password once you log in using the Change Profile link on the left nav and clicking "Edit Profile."
Site Settings

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Login Settings

Profile Settings

EditDelDnUpNameCategoryDataTypeLengthDefault ValueValidation ExpressionDefault VisibilityRequired
Customer_NumberCIS Infinity Text 15AdminOnly
Account_NumberCIS Infinity Text 15AdminOnly
Receive_eBillsCIS Infinity Checkbox 0FalseAllUsers
Receive_PrintedBillsCIS Infinity Checkbox 0FalseAllUsers
FirstNameName Text 50AllUsers
MiddleNameName Text 50AllUsers
LastNameName Text 50AllUsers
SuffixName Text 50AllUsers
UnitAddress Text 50AdminOnly
WEB003PKCIS Infinity Integer 0AdminOnly
StreetAddress Text 50AdminOnly
CityAddress Text 50AdminOnly
RegionAddress Region 0AdminOnly
PostalCodeAddress Text 50AdminOnly
TelephoneContact Info Text 50AdminOnly
CellContact Info Text 50AdminOnly
FaxContact Info Text 50AdminOnly
WebsiteContact Info Text 50AdminOnly
IMContact Info Text 50AdminOnly
BiographyPreferences RichText 0AdminOnly
PreferredTimeZonePreferences TimeZoneInfo 0AdminOnly
PreferredLocalePreferences Locale 0AdminOnly

Created By System On 1/1/0001 12:00:00 AM

Last Updated By SuperUser Account On 3/28/2017 8:34:54 AM